Explain CaaS as Used in Cloud Computing
CaaS is a terminology given in telecom industry as Communication as a Service.
The Voice-over-Ip (VoIP) follows a same delivery model.
CaaS can offer the
enterprise user features such as desktop call control, presence, unified
messaging, and desktop faxing.
In addition to the enterprise features, CaaS
also has a set of services for contact center automation that includes IVR,
ACD, call recording, multimedia routing (e-mail and text chat), and screen pop
integration.
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