The NOC (Network Operation Center) engineer performs a variety of tasks such as:
-Configuring and administering routers.
-Changing, installing and repairing firmware
-Resolving issues with computer networks whenever they are reported.
-They also monitor system conditions in server rooms
-Document any changes made to networks.
-Come up with a procedural manual for handling network related issues.
-Maintaining network security.
NOC Help desk being more of a customer facing role would have a better communication skills as compared to the NOC engineer.
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