NMS stands for Network Management System. It can be described as a combination of both hardware and software used by NOC engineers to monitor and administer a network at the Network Operation Center.
The NOC engineers help recover the alarms shown by the NMS provided that it is a software problem. If the problem is in the field such as in remote places, the NOC engineer communicates with the field engineers so that they can attend to the issues.
NMS->NOC->Field Engineer = Problem Solved
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